Need help with an order, a product or an invoice? Here’s how to contact Cigar Store Co.
Whether it’s about an order, a premium cigar, a wholesale account or anything else in our catalog, send us a message with the form below or email us directly. We’ll get back to you as soon as we can.
Contact our online cigar store
Email: sales@cigarstoreco.com
Website: cigarstoreco.com
What we can help with
- Order status, tracking and delivery. Send your order number and we’ll look it up.
- Damaged, missing or wrong items.
- Product questions about sizes, wrappers, flavors, box counts or whether something is in stock.
- Invoices and payment.
- Trouble logging in or placing an order. Tell us what happened.
- Wholesale orders for licensed retailers. Our wholesale page has the details.
The more detail you give us, like product names, sizes, box counts or your order number, the more likely we can sort it out in one reply.
Before you write
A lot of common questions about buying cigars online are already answered on our FAQ page. You might also find what you need in our shipping & delivery, returns & refunds and age verification policies. For general information on tobacco rules and the federal minimum age of 21, see the U.S. Food and Drug Administration tobacco pages. We only sell cigars and tobacco to adults 21 and older.
Looking for cigars near me?
We’re an online cigar store, so instead of hunting for a cigar shop near you, you can browse thousands of premium cigars, cigarillos, pipe tobacco and hookah tobacco whenever you like. Filter by category or brand and check out in a few minutes.
Wholesale, business and press
Smoke shops, convenience stores and lounges can email us about volume orders of boxes, cartons and pre-priced packs. Include your business name, location and the brands you want to carry, and we’ll help put an order together. Journalists can use the same address. See our wholesale cigars page for more.
Not sure which cigar to buy?
Tell us what you usually smoke and how strong you like it, and we’ll suggest a few. If you’re new to premium cigars, a mild Connecticut-wrapped robusto or toro is an easy place to start. If you want something short and flavored, try our cigarillos.
Popular places to start
We answer every message as soon as we can on business days.