This cigar shipping guide covers where we deliver, how we pack orders and what happens after you buy cigars online from Cigar Store Co. Cigars and tobacco are age-restricted, so a few extra rules apply to every order.
Where we ship cigars and tobacco
We ship worldwide to any address where the law allows the sale, delivery and import of what you’ve ordered. That includes U.S. federal, state and local law and the rules of the destination country. Some states, counties and cities restrict or ban certain tobacco products, such as flavored cigars, cigarillos and hookah tobacco. We can’t ship restricted products to those places, and orders that include them may be cancelled or adjusted.
International orders
We ship to countries that allow tobacco imports. You’re responsible for customs duties, taxes and any local restrictions. Some countries limit or ban tobacco imports, and we may cancel an order we can’t legally deliver.
Order processing
We process your order once payment is confirmed and your age is verified. If something is out of stock or can’t be shipped to your address, we’ll either contact you before it ships or adjust the order and refund the difference.
Shipping costs and delivery times
You’ll see the available shipping methods, costs and estimated delivery times at checkout, and the shipping cost is on your invoice before you pay. Delivery times are estimates. Carrier delays, weather and holidays can slow things down. When your order ships, we email you a confirmation with tracking details when they’re available.
Shipping rules for tobacco change from time to time, so the options at checkout are always the ones that currently apply to your address and the items in your cart.
How we pack your order
Cigars need more care than most parcels. We pack them so the wrappers don’t crack and the humidity stays steady on the way.
- Sturdy boxes with padding around cigar boxes and packs.
- Plain packaging on every shipment.
- Accessories like humidors, cutters, ashtrays, scales and grinders ship in the same box as the rest of your order.
Age verification at checkout and delivery
You must be 21 or older to order. We may verify your age with the details you give at checkout, and the carrier may ask for an adult signature or ID at delivery. If an order fails age verification, we cancel it. This applies to every order that includes tobacco or nicotine products, even if it also includes accessories. Our age verification policy has the full details.
Taxes
Sales and tobacco taxes are calculated at checkout based on your shipping address and current law.
Damaged or missing items
If your package arrives damaged, or something is missing or wrong, email sales@cigarstoreco.com with your order number and photos of the packaging and products. Our returns & refunds policy explains what happens next.
Keeping cigars fresh after delivery
Once your order arrives, move premium cigars into a humidor at 65 to 70% humidity. Keep cigarillos, filtered cigars and pipe tobacco sealed somewhere cool and dry, away from heat and sun. If you want to know more about how cigars are made and why they need careful handling, Wikipedia’s cigar article is a good start.
Questions about shipping to your area? Contact us.